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Customer Service

Our award-winning customer service department has been recognised by government as a leader in its field.  With a talented team of over one hundred specialised service and after care staff, ours is the biggest – and most efficient – in the region.

We set the tone in 2010 when we were the first in our industry to launch our own call centre.  And, we’ve continued to raise the bar since then, implementing the first fully integrated mobility workshop solution throughout our network.

These ‘firsts’ have allowed us to make huge strides in customer service and satisfaction. Real-time service and status updates, coupled with total traceability and issues analysis ensure we’re as efficient as we can be.  And, with this information we’re able to smart stock our transport fleet and resolve 90% of service calls on the first visit.

So, it’s no coincidence that our customer feedback ratings consistently outperform industry averages and set new standards, including:

  • 96% resolution of customer service requests within 24 hours of call logging.
  • 100% conformity on Taqeef’s call back guarantee.
  • ‘Live’ service ratings and issues analysis (achieved through our automated SMS process).
Customer Service