We also have a vast network of field account representatives and sales engineers, strategically located across the region. And, we underpin all this with an intricate infrastructure of 16 inventory, warehousing and logistics facilities throughout our territories plus a 53-strong transport fleet. Combined, it makes for a smooth and seamless operation.
We continue to invest strongly in this area are constantly looking for new ways to support our growing business. In 2015 we opened a new 15,000 square metre state- of-the-art warehousing facility in Kizad, Abu Dhabi. We also implemented a new intelligent logistic system throughout our network, which now benefits from the precision, reliability and efficiency that comes with such intuitive technology.
Our award-winning customer service department has been recognised by government as a leader in its field. With a talented team of over one hundred specialised service and after care staff, ours is the biggest – and most efficient – in the region.
We set the tone in 2010 when we were the first in our industry to launch our own call centre. And, we’ve continued to raise the bar since then, implementing the first fully integrated mobility workshop solution throughout our network.
These ‘firsts’ have allowed us to make huge strides in customer service and satisfaction. Real-time service and status updates, coupled with total traceability and issues analysis ensure we’re as efficient as we can be. And, with this information we’re able to smart stock our transport fleet and resolve 90% of service calls on the first visit.
So, it’s no coincidence that our customer feedback ratings consistently outperform industry averages and set new standards, including:
As the environmental challenges the world faces become more complex, so do the solutions. So, we’ve created the Taqeef Green Team to ensure our most innovative thinking goes into finding solutions to the industry’s biggest environmental challenges.
We’re also taking the same approach with our community initiatives. We’re developing dialogues with a diverse range of stakeholders and creating partnerships which deliver meaningful community programmes. Programmes that reinforce the ecological use of technology and improve the lives and prospects of today’s youth and tomorrow’s leaders.
We believe that everyone at Taqeef has a part to play in contributing to a better future for us, our communities and the world we live in.